They also require a name and email address before you can talk to a customer support agent. There is no button for you to click, the chat will just pop-up at the bottom of the page. To start, you can only access the chat portal from their pricing page. Hotspot Sheild’s live chat option was a bit of a disappointment. If the agent needs to double check information, they will inform you of that and ask you to be patient while they get back to you with the answer. The customer support agents are fully briefed on all that ExpressVPN has to offer and respond quickly to any question thrown their way. They do not ask you for any identifying information for the live chat to work. With ExpressVPN, you can access the live chat portal anywhere on the website. Customer Serviceīoth Hotspot Shield and ExpressVPN have a live chat option for their customer support. I did contact their customer support and was informed that their policy has no restrictions on bandwidth or connections.ĮxpressVPN VS Hotspot Shield Pricing Verdict: Hotspot Shield. Hotspot Shield offers a 45-day refund policy, however, I was unable to find their refund policy online to see if there are any restrictions on the policy. Their 3-year plan is only roughly $26 more than ExpressVPN’s yearly plan.ĮxpressVPN offers a 30-day money-back guarantee, dictated clearly in their refund policy, with no questions asked. When it comes to pricing, Hotspot Shield offers better plans for users on a budget. $5.99 per month (Yearly plan – billed at $71.88).$8.99 per month (Bi-annual plan – billed at $53.94). Hotspot Shield offers 4 different pricing plans:
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